On April 3, Dr. Jenny Dugmore posted on the ITP Report a great write up on the every pressing question of ITIL versus ISO 20000.    There are always questions on this topic and I am thankful for her consise writing to bring the difference up front and inform those of us interested, what’s on the horizon for ISO 20000-1.   Read the whole story and take time to view other entries made by Dr. Dugmore.