The IT Service Management standard, ISO/IEC 20000-1:2005 is in the process of being updated.  Dr. Jenny Dugmore’s recent blog on the ITP Report  gives a first hand account of the progress being made.   

Dr. Dugmore makes reference to the results of a survey requested within the ITSM industry for input on changes and challenges to the current standard.  It is exciting to see that the input of the folks in the trenches can affect change.     It is also pleasing to see that integration of other ISO standards such as ISO/IEC 9001:2000 and ISO/IEC 27001-1:2005 are being seriously discussed and actions are being taken to find more common ground.  As Dr. Dugmore puts it   “We believe that knowing what the IT service management industry wants is hugely important.  When planning what we do to the current editions of ISO/IEC 20000 series we should have a clear view of what is needed (and wanted), not what we decide is a good idea.”