On April 15, 2011, The international organization of standards (ISO) released a revised requirements document from ISO 20000.  The new version, ISO/IEC 20000-1:2011 replaces the ISO/IEC 20000-1:2005 version.  Updated copies of the standard can be purchased directly from the ISO.org website.   The guidance document or Code of Practice will not be available until later this year. 

What do the changes mean for you?  If you have already received  your certification, you have until June 2013 to fully transition your Service Management System.  If you are expecting to certify in 2011, check with your registrar to see if you need to update your SMS.  If you are just beginning, we recommend you utilize the new standard which went into effect on June 1, 2011.  

Sally Smoczynski, managing partner at Radian Compliance, detailed the changes between the 2005 and 2011 versions.  To review the changes, link to Continuity Compliance.org.