Sally Smoczynski will be presenting a workshop on Implementation and Certification requirements for ISO 20000-1:2011 (the newly updated version), on August 17, 2011 from 6:30PM - 9:30 PM at George Mason University in Fairfax, VA.
This is a great quick start to understanding the requirements to implement your Service Management System or to get some of your competence requirements up to speed for newer associates working inside your already established SMS.  Register directly on the GMU site at http://www.novaptac.org/eventcalendar/detail.asp?eid=266&sid=831